Returns & Exchanges

At GANDAIA, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your garment doesn't fit or feel quite right, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all GANDAIA tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through our portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund or ship out your new exchange item within 5-7 business days.